we are at the big e in massachusetts! all orders will ship mid-october when we return.

all your roastiest, toastiest questions... anwered!

Where is my favorite flavor?

Our core collection is always available - Toasty Vanilla, Dulce de Leche, and Cinnamon Sugar. The rest of our flavors rotate! Here's an idea of what to expect when!

January & February: Passionfruit Coconut & Strawberry Rose
March & April: Dark Chocolate & Coffee Cardamom
May & June: Lemon Poppyseed & Key Lime Pie
July & August: Blueberry Lemon Thyme & Toasted Marshmallow
September & October: Spiced Pumpkin & Maple Chai
November & December: Gingerbread, Buttered Rum, Peppermint

Why did you rebrand? 

We outgrew the old name! Over the course of the past four years in business we have been The Vermont Marshmallow Co. This is about claiming who we've become, and stepping into who we will  be. Read more on the blog!

founder of vermont marshmallow company alexx shuman
outdoor coffee mug with melting handcrafted marshmallow by campfire

When will my order ship?

We ship weekly on Mondays & Tuesdays to ensure that the product doesn't get stuck in a hot warehouse facility over the weekends. WARNING! That means if you order on a Wednesday, your order won't be fulfilled until the following week. Please do keep in mind that we are a handcrafted, made-to-order product, and consider all of this when planning your orders. If ever it's going to take longer than 7 days to fulfill your order, we'll do our part to communicate the "why!"

What are the ingredients?

All the ingredients are listed at the bottom of the product pages!

How should I store them?

They're best within 4 months if kept happy, and they're happiest when cool, dry, and air-tight. I keep mine in the pantry, but if you've got a hot house, you might want to keep them in the fridge or freezer! They come back to room temperature super quickly, and unfreeze like you bought 'em yesterday. We LOVE seeing our customers' freezer stashes - this is also a great way to make your favorite seasonal flavors last allllll year round!

gooey handcrafted marshmallow being pulled apart by campfire
hand placing handcrafted marshmallows into mug of hot chocolate

Are they gluten free?

Yup! Everything we make will always be 100% gluten free. The deal is: I'm a clasically trained pastry chef who's NOT gluten free. In order for us to release ANYTHING, it must be "gluten free but you'd never know it." All of our non-GF customers have no idea this is the case. Hehe. Our little secret.

I'm also excited to share that after 4 years working out of a shared kitchen, we've built out our own production facility that will be guaranteed flour-free starting June 1st, 2023! Wahooo!!

Are they vegan/vegetarian?

Womp, no. The marshmallows contain gelatin, and designing a gelatin-free marshmallow has been my white whale for years. I'm working on it, and hope to blow everyones minds with a vegan marshmallow real soon! (For anyone visiting us at our Farmers Markets: our Mallow Choco Tacos are vegetarian!!)

Are they nut free?  

Mostly! Check the ingredients if you're wondering about specific flavors. Our facility is not nut-free, but we're trained in food allergies and highly conscious of cross-contamination. We leave the final discretion up to you!

handcrafted marshmallows with peanuts on a wooden board
hand squishing a s'more with handcrafted marshmallows on marble table

Do they toast? 

Oh heck yes. I describe it like creme brulee - the outside gets shattery, the inside gets custardy, the flavors come alive - it's magic. They do roast a bit faster than the store-bought stuff, but if you want to slow down the experience, just keep them out of the bag for 30-60 minutes before roasting time! I also recommend skewers on the thicker side, two-pronged toasters, or even a fork!

They melted during shipping! What do I do?

We offer "Summertime Shipping" from April-August to protect against this, and unfortunately if you don't select it at checkout, we can't be responsible for melted product. If you select "Summertime Shipping" and the marshmallows still don't make it, then we'll offer a refund and/or another shipment to replace them!

If they're not total soup and just a little soft/sticky, I recommend popping them in the fridge for a bit to firm the back up, and then tossing them in powdered sugar to restore them to their former, non-sticky glory!

handcrafted marshmallows being dusted with powdered sugar
handcrafted marshmallows on black background with powdered sugar

Can I order in bulk for corporate gifts?

Oh definitely. We've brought sweetness to folks at Prada, Adobe, Vertex, the University of Vermont, American Flatbread, and many more! Submit a request here.

Can I order for my wedding?

Eeeee! We'd love, love, love to be part of the magic on the big day! We have numerous party favor options, as well as bulk options for DIY s'mores tables. Get all the deets and submit a request here.

Are you in stores?

You bet we are! And we're adding new stockists every day. Check out the full list of stores that currently carry our marshmallows here! Don't see the store you want? Shoot us a note and we'll add it to our pitch list, or even better, REQUEST us at the store! :)

Don't see your question answered here? Contact us!

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